Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary by location, but most domestic orders arrive within 5–7 business days after processing.

Do you offer free shipping?
We periodically offer free shipping promotions. Sign up for our newsletter or check our homepage for current offers.

Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Do you ship internationally?
At this time, we ship within the United States. Please check back as we continue to expand our shipping options.

Products

What surfaces can Pentart pastes and gels be used on?
Most Pentart products work on a wide variety of surfaces including wood, MDF, canvas, cardboard, metal, glass, and terracotta. Always check the individual product description for specific compatibility notes.

Do I need to seal my finished project?
We recommend sealing finished projects with a compatible varnish or wax to protect your work and enhance the final appearance. Pentart offers a range of varnishes in matte, satin, and gloss finishes.

Can I mix Pentart pastes with paint?
Yes! Most Pentart texture mediums and gels can be mixed with Pentart acrylic or chalk mineral paints to add body, texture, or extend your color.

Are your products water-based?
Yes, most Pentart and Dixie Belle products we carry are water-based, making them easy to clean up with soap and water. We do have a few products that are solvent or oil based. The product description will state as such.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you have an issue with your order, please contact us within 7 days of receiving it and we'll do our best to make it right.

What if my order arrives damaged?
If your order arrives damaged, please take photos and contact us right away at our Contact page. We'll work quickly to resolve the issue.

Still Have Questions?

We're happy to help! Head over to our Contact page and send us a message. We typically respond within 1–2 business days.